Driver HQ by BuildSprig
Help with Driver HQ
Driver HQ is provided by BuildSprig. For help, email info@buildsprig.com or use Customer Portal in the app to submit a support request and read replies.
What to include
Describe what happened, the steps to reproduce it, your iPhone or iPad model, iOS version and Driver HQ version. Attach a screenshot only after checking it for private details. Never send passwords, verification codes or payment-card details.
Account access and recovery
Use the password recovery option on the Customer Portal sign-in screen. Request a new code if one expired, and check your spam folder. A local driver profile and your optional online account are separate.
Purchases and restoration
Use Restore Purchases on the app’s subscription screen while signed into the Apple Account used for the purchase. Manage or cancel subscriptions in iOS Settings → your name → Subscriptions. Removing the app or deleting a Driver HQ account does not cancel an Apple subscription.
Apple handles payment and refund requests: request help from Apple.
Export or delete your data
Use Settings → Export Local Data for your local data. Use Customer Portal for your online account export and password-confirmed account deletion. Settings → Privacy & Data → Delete All My Data removes local profile, vehicle and saved stops; previously uploaded iCloud records and online accounts are separate. See the privacy policy for details.
Location, offline guides and directions
Enable location for nearby results, or browse bundled Eat Well guides without location. Live results need an internet connection; cached results may be stale. Confirm current restaurant information and check your route in Apple Maps. Use the app only when it is safe to do so.